Residents Charter



                A declaration of the Rights of Residents in Care Homes belonging to Members of the Hampshire Care Association.


                 Residents in Association Care Homes will:


                 1.           Be encouraged and helped to maintain a high quality of life.


                 2.           Be encouraged to maintain independence.


                 3.           Have their privacy respected.


                 4.            Be treated with dignity.


                 5.           Have their human, emotional and social needs respected.


                 6.           Be encouraged to follow the religion of their choice.


                 7.           Be addressed as they wish.


                 8.            Not to be discriminated against on grounds of race, religion, sex, colour or disability.


                 9.           Be cared for in a manner similar to that which would be given by a caring relative in their home.


                 10.         Be encouraged to handle their own medicines when                                                            competent to do so.


                 11.         Be able to retain the doctor of their choice.


                 12.         Receive medical and nursing in private.


                 13.         Be entitled to all the common facilities available to other people living elsewhere in the locality.


                 14.         Be encouraged to discuss their care and needs with the owner/manager of the home.


                 15.         Be cared for by adequate and appropriately trained staff.


                 16.         Be able to receive visitors at any reasonable time.









                 17.         Have the right to consult their own solicitor.


                 18.         Choose to reside in any home they wish.


                 19.         Feel at “Home”.


                 20.         Be provided with adequate accommodation.


                 21.         Be encouraged to bring personal belongings into the home.


                 22.         Have access to a telephone.


                 23.         Be provided with nourishing, appetising and adequate                                        food.


                 24.         Be encouraged to participate in recreational facilities.


                 25.         Be able to complain about the quality of care received in a                                       home.


                 26.         Be given value for money.


                 27.         Enjoy a continued relationship with a home.


  1. Have a contract of residence and a brochure.
  2. Be encouraged to take pride in their clothing and personal appearance.
  3. Have access to the political process and their political beliefs respected.