Code of Conduct Policy

Policy Statement

Woodlands & Hill brow Ltd believes that all staff should act at all times in a professional and competent manner and with the best interests of its residents in mind.

The company adheres fully to the relevant sections of the following official documents:

  • The Care act 2014
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2010
  • Care Quality Commission (Registration) Regulations 2009
  • Guidance about Compliance: Essential Standards of Quality and Safety (Care Quality Commission, 2010
  • Code of Conduct for Health Care Support Workers and Adult Social Care Workers in England (2013)
  • Code of professional conduct (Nursing and Midwifery Council, 2008).

Aim of the Policy

This policy is intended to set out the values, principles and policies underpinning this company’s approach to the conduct of staff.

Code of Conduct Policy

Woodlands & Hill Brow Ltd has a duty to its residents to ensure that the staff who work for the company act at all times in a professional and competent manner with their best interests in mind. Therefore, in this company, when acting in the course of employment, all staff must:

  1. treat all residnets, other staff, relatives, volunteers and visitors to the home with respect and courtesy
  2. behave honestly and with integrity
  3. act with care and diligence
  4. comply with all applicable UK laws, health and safety legislation, employment law legislation and other relevant codes of conduct
  5. comply with any lawful and reasonable direction given by a superior or member of the company’s management
  6. maintain appropriate standards of confidentiality and data protection
  7. take reasonable steps to avoid any conflict of interest (real or apparent) in connection with their employment
  8. use the care company’s resources in a proper manner
  9. not provide false or misleading information in response to a request for information that is made for official purposes in connection with employment
  10. not make improper use of the employee’s duties, status, power or authority, in order to gain, or seek to gain, a benefit or advantage for the employee or for any other person
  11. at all times behave in a way that upholds the company’s values, integrity and good reputation
  12. not give or disclose, directly or indirectly, any information about the company’s business interests
  13. not accept casual gifts or favours from residents, relatives or visitors
  14. show no favouritism in awarding contracts (eg to businesses run by employees, ex-employees, friends or relatives)
  15. ensure that acceptance of commercial sponsorship does not influence work at the service.

Nursing Staff

The home has an additional duty to ensure that safe and appropriate nursing care for all residents is provided. Nursing staff at the home are also covered by the Nursing and Midwifery Council (NMC) Code of Professional Conduct, which sets out the standard of professional conduct which members of the profession shall maintain.

According to this code:

  1. a nurse’s registration with the NMC may be suspended or withdrawn as a consequence of proven professional misconduct or unfitness to practise
  2. alleged professional misconduct or perceived unfitness to practise which may be serious enough to justify removing or suspending registration must be reported to the NMC.

In this context home staff and managers have a responsibility to notify the head of home regarding any alleged breach of professional conduct or perceived unfitness to practise.



Signed: _________________________________
Date: _________________________________
Policy review date: _________________________________