Policy Statement

This company recognises that from time to time employees may wish to seek redress for grievances relating to their employment. In this respect, our policy is to encourage free communication between employees and their managers to ensure that questions and problems arising during the course of employment can be aired and, where possible, resolved quickly and to the satisfaction of all concerned.

Where a grievance cannot be dealt with informally, the following procedure should be adopted where an employee has a grievance arising from their employment, except where the matter constitutes an appeal against a disciplinary decision which should be taken up in accordance with the company’s separate disciplinary appeals procedure.


  1. Where an employee has a grievance arising from employment he or she should initially raise the matter in writing with his or her immediate manager.
  2. The manager should invite the employee to attend a formal hearing to discuss the grievance. The employee has a statutory right to be accompanied at the hearing by a work colleague of his or her choice or a trade union official. A trade union official means a full-time official or a lay official certified by the union as having experience of, or having been trained in, acting as a companion at a grievance hearing.
  3. After due consideration, the manager will give a decision in writing, if possible within 7 working days of the grievance hearing, and offer the right of appeal.
  4. If the matter is not resolved to the employee’s satisfaction the employee may appeal the matter to a more senior manager, where one exists, or alternatively another manager or some other impartial person, who will obtain the line manager’s record of the grievance, record any additional information and hear the appeal within 7 working days. The employee again has the statutory right to be accompanied by a work colleague of his or her choice or a trade union official at the meeting. A decision will be given in writing, if possible, within five working days of the date of referral. This decision is final.
  5. Grievances concerning an employee’s immediate manager should be referred to a more senior manager.
  6. Appeals against disciplinary action and dismissal are not normally heard under the grievance procedure as these can be dealt with through the company’s separate disciplinary appeals procedure.

Additional Clauses

  1. If the grievance remains unresolved at this stage it may be referred to ACAS for arbitration. The decision of the arbitrator will be final though without prejudice to the parties’ statutory rights and obligations.


Signed: ________________________________
Date: ________________________________
Policy review date: ________________________________